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AFCU & You Blog

We miss you!
We want to let you know that we miss our members visiting us in the branch during our temporary limited branch access in response to COVID-19. The health and safety of our members and staff is our top priority and we will open our doors again when it is considered safe to do so. We hope you and your loved ones are all staying safe and healthy!

We're okay, are you okay?
Your Aerospace Federal Credit Union (AFCU) is doing well. We have plans and procedures in place for addressing crisis situations such as the one we are experiencing. The AFCU staff is primarily working from home with a small support group in the branch to service your financial needs. We are financially sound and secure and remain ready to serve you during this health crisis, and more importantly, assist you with options should you become impacted financially by COVID-19; just give us a call to discuss options that may be suitable for your situation. We take to heart the credit union industry philosophy of "People Helping People" now more than ever. Please contact us by email at emergency@aerofcu.org to arrange a time to discuss your situation.

Helpful solutions for managing your account
As a reminder, you can still contact us via phone at (800) 795-2325 to speak with an AFCU team member, email or the live chat feature on our website between 8:00 am and 4:00 pm Monday through Friday. While the branch is not readily accessible, you have easy access to your AFCU accounts remotely through our AeroAccess Home Banking platforms (online and mobile). Features in AeroAccess such as Bill Pay, Check Deposit, Transfers, eStatements and the ability to apply for a loan are valuable resources during these challenging times and the future when the health risk associated with COVID-19 is behind us. For full details and to sign up for AeroAccess, visit aerofcu.org/AeroAccess.

We also encourage you during this time to use digital currency, such as our AFCU Visa Debit or Platinum Visa Credit cards, for payment transactions. In addition to streamlining the payment process, these financial tools from AFCU have attractive reward programs that can benefit you even more. However, should you need cash, it is available to you through our fee-free ATM network. To find an ATM near you, simply type your zip code into our Locator.

We are strongly committed to delivering financial services to the membership during this challenging time and together we will navigate this health crisis to a successful conclusion. Until then, keep yourself and your family safe and healthy!

Sincerely,

Marvin L. Thomas
President/CEO
Aerospace Federal Credit Union

At Aerospace Federal Credit Union (AFCU), our mission is your financial success. We want you to know that we are here to help you through this coronavirus (COVID-19) public health crisis. The safety and soundness of AFCU continues to be steadfast, fortified by a strong capital position and solid business practices. We take the responsibility of your finances extremely seriously and have confidence that the AFCU is a safe and secure place for you to save and borrow today and well into the future.

Since our charter in 1961, there have been many ups and downs in the economy and affronts to our way of life, but one thing has remained constant – the AFCU has remained a safe harbor for members to weather the storms. We believe this health emergency and resulting economic upheaval, although unprecedented, will be no different.

If you’ve been impacted by COVID-19 and need financial assistance, we’re here to help. We understand that the situation you are in may be out of your control and our staff is ready to discuss and provide solutions that may be available to you. Some ways we are prepared to help include:

Loan Assistance - Understanding that this health emergency can strain your budget, we are prepared to work with you to make your current AFCU loan payments more affordable, which may include deferring your payments for a period of time.

Emergency Loans - This loan provides an affordable way to fill an income gap during this health emergency.

Waiver of Early Withdrawal Penalty - All early withdrawal penalties are waived if your situation requires that you take funds from a share certificate before maturity.

Direct Deposit Advance - Based on your established relationship with AFCU, you may have the option to advance against a future direct deposit at no cost.

In addition to these flexible solutions to address the challenges you may be facing, rest assured that your savings at AFCU are federally insured to [at least] $250,000 by the National Credit Union Administration (NCUA), a federal agency that is backed by the full faith and credit of the United States of America.

For additional information about COVID-19 and how to keep you and your family safe, please view the latest reports from the Centers for Disease Control and Prevention (CDC) at coronavirus.gov.

Sincerely,

Marvin L. Thomas
President/CEO
Aerospace Federal Credit Union

As we continue to monitor the evolving news about the coronavirus (COVID-19) public health crisis, we want to assure you that Aerospace Federal Credit Union is committed to delivering financial services during this challenging time. Our main priority is the health and safety of our staff and the members we serve.

Under an abundance of caution and in alignment with health and safety initiatives from The Aerospace Corporation (TAC), we made the decision to prohibit members and/or guests from entering the branch location for service. Our branch hours of service for addressing member inquiries via the telephone, email, or our online channels are Monday through Friday, from 8:00 am to 4:00 pm.

We also want to stress the value of digital currency during this time. Digital currency, quite simply, is the ability to manage your accounts and financial service needs remotely. With our AeroAccess Home Banking platform, either online via the web or our mobile banking app, you can check balances, transfer funds, pay bills, make loan payments, view transactions, deposit checks and much more. If you haven’t set up AeroAccess Home Banking, we encourage you to enroll in this free service today. Click here to learn more and register with AeroAccess.

We also encourage the use of your AFCU Visa debit and credit cards as convenient and safe alternatives to using cash during this health emergency. In addition to being accepted worldwide by most merchants, these products have great features and rewards that can be a benefit during financially challenging times. Click here to learn more.

We will continue to monitor the situation and keep you informed with any updates.

Thank you for your membership and stay safe and healthy.

Sincerely,

Marvin L. Thomas
President/CEO
Aerospace Federal Credit Union

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The information provided by Aerospace Federal Credit Union is for informational purposes only and does not constitute personal financial, investment, or tax advice. For advice on your particular financial situation, you should consult with your personal financial, investment, and/or tax advisors. The opinions and statements of authors and commenters on this Blog are not the opinions or statements of the Credit Union or the Board of Directors, and the Credit Union takes no responsibility for their content.