We heard your feedback and are shifting to a more modern, secure, and user-friendly platform that provides you with a seamless experience and more robust features.

The digital banking platform upgrade will be completed on July 22, 2025. Keep an eye out for additional detailed communications.

Ensure you have your existing username and password and that your email address and phone number on file is up to date. If you don't remember your current password, you can use the “Forgot Password” link to reset your password.

Key benefits include:

• A modern look and feel of our upgraded navigation
• Seamless banking between desktop and mobile
• Send and receive money with Zelle^®
• View account balances and details
• Deposit checks from your phone
• Make payments with BillPay
• Manage cards on-the-go
• Monitor your account with comprehensive alerts

The new platform supports the latest two versions of browsers and mobile operating systems listed below. Staying up to date on the latest browser and mobile OS releases ensures your member experience is as secure as possible.

Supported Browsers: Chrome, Firefox, Edge, Safari (two latest versions)

Supported Devices: Android 12 and higher, iOS 15.0 and higher

If you have logged into AeroAccess Online Banking or the AeroAccess Mobile Banking App in the last 12 months, then your user information will convert into our new digital banking platform. If you are not an active user on our current digital platform, you will have an opportunity to register for the new platform. You will need your member account number and other personal information to register.

You can access our platform through two primary methods:

Click on AeroAccess Login in the top right corner of our website: Use your existing username and password

Mobile App (AeroAccess): Download the updated app, use your existing username and password

Troubleshooting steps:

• If connection on a mobile device, verify you're using the new AFCU AeroAccess app
  
  Old app:     New app:  
• Confirm you're using your existing username and password
• Check your internet connection
• Reset your password through the "Forgot Password" link
• Reach our Member Services at 800-795-2325, option 5 if issues persist

After logging in with your current credentials, you can update your personal information by navigating to Settings > Security and editing the necessary fields.

You can update your profile information, such as profile image, nickname, time zone, etc, in the Settings widget. You can also view recent login activity within the Profile tab of the Settings widget.

Multi-factor authentication (MFA) is a security feature that requires more than one method of authentication to verify your identity. You can update your verification code preferences (Email, SMS, and Voice Call) in the Security section of the Settings widget. You can also toggle the requirements for MFA on and off for each login in that same widget.

You can update the address, email, and phone number you have on file by navigating to the Contact section of the Settings widget.

You can edit your account details in the Accounts section of the Settings widget. By clicking on the specific account whose details you wish to modify, you can change the account nickname, account color, and even hide the account from the Dashboard and Accounts tab. In that same section, you can also reorder the display of your accounts in the Dashboard and Accounts tab.

Any existing transaction alerts will need to be re-established on the new platform. Alerts can be found under the tools menu.

If you are an active user on our current platform every effort will be made to transfer your payment information will be transferred over to the new system. However, not all transfers will convert successfully to the new system. So, it's important that you verify that any existing transfers converted successfully. If you are not an active user on our current digital platform, you will have to enroll in those payment services.

Please refer to our Zelle^® FAQ for detailed enrollment instructions.

An error could mean your email address or mobile number have already be enrolled with Zelle^® at another bank or credit union. If you would like to move your email address or mobile number from the financial institution where you are already enrolled, you can click ”Yes, Continue” when prompted during the Zelle^® enrollment process for Aerospace FCU. You can also use an email address or mobile number that you have not previously enrolled with Zelle®. For more information, please review our Zelle^® FAQ.

You can continue to make Bank to Bank transfers (ACH transfers) on the new platform. This is no longer a separate menu item.

• You can view your previously added external transfer accounts in two locations:
  • Transfer & Pay > Transfers > From Account or To Account
    This is where you can set up the actual transfer of funds and see any external accounts that were already added to make a transfer
  • Profile Icon > Settings > Accounts > ACH Accounts
• To add a new external account to execute a transfer, click on Transfers > More Actions > Add Account or select Add an Account from the “From” and To” dropdown

Yes, Bill Pay payees and payment history will transfer over to our new system.

Card Controls is now 'Card Management ' in Online & Mobile Banking. You no longer require the separate Card Manager app to access this feature. Features include:

• Turning cards on/off
• Transaction alerts
• Setting travel plans (credit card only)
• Replacing lost, stolen, or damaged cards (credit card only)

Credit Card Rewards can be found by navigating to the 'Manage Cards' menu and selecting CU Rewards.

Member statements can be found by navigating to the 'Accounts' menu and selecting 'View Statements' then selecting 'Statements'.

Credit Card statements can be found by navigating to the 'Accounts' menu and selecting 'View Statements' then selecting 'Credit Card'.

We're experiencing higher call volumes and are:

• Increasing Member Service Center staffing
• Working to reduce wait times
• Encouraging digital self-service options

Contact methods:

• Member Services: 800-795-2325, option 5
• Secure message from online banking or the mobile app

We will no longer support Direct Connect for Quicken/QuickBooks; however, you will be able to continue downloading to Quicken using Express Web Connect and QuickBooks using Web Connect.

We employ:

• Multi-factor authentication
• End-to-end encryption
• Secure device enrollment
• Regular security updates

Remember to regularly update your app and keep your login credentials confidential. If you notice any suspicious activity, contact our support team immediately.