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AFCU & You Blog

At Aerospace Federal Credit Union (AFCU), our mission is your financial success. We want you to know that we are here to help you through this coronavirus (COVID-19) public health crisis. The safety and soundness of AFCU continues to be steadfast, fortified by a strong capital position and solid business practices. We take the responsibility of your finances extremely seriously and have confidence that the AFCU is a safe and secure place for you to save and borrow today and well into the future.

Since our charter in 1961, there have been many ups and downs in the economy and affronts to our way of life, but one thing has remained constant – the AFCU has remained a safe harbor for members to weather the storms. We believe this health emergency and resulting economic upheaval, although unprecedented, will be no different.

If you’ve been impacted by COVID-19 and need financial assistance, we’re here to help. We understand that the situation you are in may be out of your control and our staff is ready to discuss and provide solutions that may be available to you. Some ways we are prepared to help include:

Loan Assistance - Understanding that this health emergency can strain your budget, we are prepared to work with you to make your current AFCU loan payments more affordable, which may include deferring your payments for a period of time.

Emergency Loans - This loan provides an affordable way to fill an income gap during this health emergency.

Waiver of Early Withdrawal Penalty - All early withdrawal penalties are waived if your situation requires that you take funds from a share certificate before maturity.

Direct Deposit Advance - Based on your established relationship with AFCU, you may have the option to advance against a future direct deposit at no cost.

In addition to these flexible solutions to address the challenges you may be facing, rest assured that your savings at AFCU are federally insured to [at least] $250,000 by the National Credit Union Administration (NCUA), a federal agency that is backed by the full faith and credit of the United States of America.

For additional information about COVID-19 and how to keep you and your family safe, please view the latest reports from the Centers for Disease Control and Prevention (CDC) at coronavirus.gov.

Sincerely,

Marvin L. Thomas
President/CEO
Aerospace Federal Credit Union

As we continue to monitor the evolving news about the coronavirus (COVID-19) public health crisis, we want to assure you that Aerospace Federal Credit Union is committed to delivering financial services during this challenging time. Our main priority is the health and safety of our staff and the members we serve.

Under an abundance of caution and in alignment with health and safety initiatives from The Aerospace Corporation (TAC), we made the decision to prohibit members and/or guests from entering the branch location for service. Our branch hours of service for addressing member inquiries via the telephone, email, or our online channels are Monday through Friday, from 8:00 am to 4:00 pm.

We also want to stress the value of digital currency during this time. Digital currency, quite simply, is the ability to manage your accounts and financial service needs remotely. With our AeroAccess Home Banking platform, either online via the web or our mobile banking app, you can check balances, transfer funds, pay bills, make loan payments, view transactions, deposit checks and much more. If you haven’t set up AeroAccess Home Banking, we encourage you to enroll in this free service today. Click here to learn more and register with AeroAccess.

We also encourage the use of your AFCU Visa debit and credit cards as convenient and safe alternatives to using cash during this health emergency. In addition to being accepted worldwide by most merchants, these products have great features and rewards that can be a benefit during financially challenging times. Click here to learn more.

We will continue to monitor the situation and keep you informed with any updates.

Thank you for your membership and stay safe and healthy.

Sincerely,

Marvin L. Thomas
President/CEO
Aerospace Federal Credit Union

Effective Thursday, March 19, 2020, Aerospace Federal Credit Union (AFCU) will implement modified hours for access to the branch office. The new hours for access to the branch are 8:00 am to 1:00 pm, Monday through Friday. However, hours of access to contact the AFCU by phone (800-795-2325) or email (mbrsrvcs@aerofcu.org) are 8:00 am to 4:00 pm, Monday through Friday. These new business hours are aligned with directives from The Aerospace Corporation (TAC) to limit person-to-person contact and promote the safety and health of everyone during this health emergency.

The Aerospace Corporation is not allowing non-badged individuals access to the Aerospace campus. You must have an Aerospace badge, or Aerospace Contractor badge to gain access to Aerospace facilities. Escorting of non-badged individuals will not be allowed until further notice.

We highly encourage AFCU members to access their accounts through AeroAccess, our home banking application, or get general information and/or inquire about a loan at our website (www.aerofcu.org) during this health emergency. We also encourage members to use ATMs here on campus, or the CO-OP ATM network (30,000 ATMS nationwide) for your cash needs.

With AeroAccess, you get our free, secure, state-of-the-art online and mobile banking platforms, which can be especially useful during this health emergency.

The features in AeroAccess allow you to:

  • View your AFCU account balances and account history
  • Transfer funds between your AFCU and non-AFCU accounts
  • Deposit checks using your phone or your home scanner
  • Pay your bills with our electronic bill payment system
  • Make payments on your AFCU loan accounts
  • Manage your AFCU accounts and accounts with other financial institutions from one central place with MoneyDesktop
  • Activate cashback offers on your AFCU debit card to get paid for shopping at select retailers
  • “Send Money” via our mobile app to a friend/relative in near Realtime via email or text message
  • Apply for a consumer loan
  • View your account statements
  • Find nearby fee-free ATM locations

Click here to learn more and to register with AeroAccess.

You can sign up for AeroAccess online via the aerofcu.org website, or on your iOS/Android device via the AeroAccess Mobile App (search for Aerospace Federal Credit Union in the Google Play or Apple App Store). Once your registration is complete, the User ID and password you establish will grant you access to both the online and mobile app versions of AeroAccess.

Feel free to contact a Member Service Concierge at 800-795-2325 option 5 for assistance.

We are strongly committed to delivering financial services to the membership during this challenging time and together we will navigate this unforeseen health emergency to a successful conclusion.

Sincerely,

Marvin L. Thomas
President/CEO
Aerospace Federal Credit Union

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The information provided by Aerospace Federal Credit Union is for informational purposes only and does not constitute personal financial, investment, or tax advice. For advice on your particular financial situation, you should consult with your personal financial, investment, and/or tax advisors. The opinions and statements of authors and commenters on this Blog are not the opinions or statements of the Credit Union or the Board of Directors, and the Credit Union takes no responsibility for their content.