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AFCU & You Blog

Effective Thursday, March 19, 2020, Aerospace Federal Credit Union (AFCU) will implement modified hours for access to the branch office. The new hours for access to the branch are 8:00 am to 1:00 pm, Monday through Friday. However, hours of access to contact the AFCU by phone (800-795-2325) or email (mbrsrvcs@aerofcu.org) are 8:00 am to 4:00 pm, Monday through Friday. These new business hours are aligned with directives from The Aerospace Corporation (TAC) to limit person-to-person contact and promote the safety and health of everyone during this health emergency.

The Aerospace Corporation is not allowing non-badged individuals access to the Aerospace campus. You must have an Aerospace badge, or Aerospace Contractor badge to gain access to Aerospace facilities. Escorting of non-badged individuals will not be allowed until further notice.

We highly encourage AFCU members to access their accounts through AeroAccess, our home banking application, or get general information and/or inquire about a loan at our website (www.aerofcu.org) during this health emergency. We also encourage members to use ATMs here on campus, or the CO-OP ATM network (30,000 ATMS nationwide) for your cash needs.

With AeroAccess, you get our free, secure, state-of-the-art online and mobile banking platforms, which can be especially useful during this health emergency.

The features in AeroAccess allow you to:

  • View your AFCU account balances and account history
  • Transfer funds between your AFCU and non-AFCU accounts
  • Deposit checks using your phone or your home scanner
  • Pay your bills with our electronic bill payment system
  • Make payments on your AFCU loan accounts
  • Manage your AFCU accounts and accounts with other financial institutions from one central place with MoneyDesktop
  • Activate cashback offers on your AFCU debit card to get paid for shopping at select retailers
  • “Send Money” via our mobile app to a friend/relative in near Realtime via email or text message
  • Apply for a consumer loan
  • View your account statements
  • Find nearby fee-free ATM locations

Click here to learn more and to register with AeroAccess.

You can sign up for AeroAccess online via the aerofcu.org website, or on your iOS/Android device via the AeroAccess Mobile App (search for Aerospace Federal Credit Union in the Google Play or Apple App Store). Once your registration is complete, the User ID and password you establish will grant you access to both the online and mobile app versions of AeroAccess.

Feel free to contact a Member Service Concierge at 800-795-2325 option 5 for assistance.

We are strongly committed to delivering financial services to the membership during this challenging time and together we will navigate this unforeseen health emergency to a successful conclusion.

Sincerely,

Marvin L. Thomas
President/CEO
Aerospace Federal Credit Union

Our thoughts go out to everyone impacted by the coronavirus (COVID-19) health emergency. Aerospace Federal Credit Union is here to help you manage through the financial challenges you may be facing during this time. Since circumstances and financial assistance needs are unique for each member, we request you arrange a time to discuss your situation with us one-on-one to determine how we can best provide you with assistance. Please call Jeri Smith at 310-336-0635 or email emergency@aerofcu.org to arrange a convenient time to talk. The following financial assistance options are available:

Loan Assistance

  • Understanding that this health emergency can strain your budget, we are prepared to work with you to make your current AFCU loan payments more affordable, which may include deferring your payments for a period of time.

Emergency Loans

  • This loan provides an affordable way to fill an income gap during this health emergency.

Waiver of Early Withdrawal Penalty

  • All early withdrawal penalties are waived if your situation requires that you take funds from a share certificate before maturity.

Direct Deposit Advance

  • Based on your established relationship with AFCU, you may have the option to advance against a future direct deposit at no cost.

Everyone here at the AFCU is ready to help you make it through these unprecedented, challenging times. Be safe and call on us if you need financial assistance. We're here to help.

The Aerospace Federal Credit Union (AFCU) in response to recent developments related to the coronavirus (COVID-19), has implemented a business continuity schedule (BCS) to align credit union staffing with the personnel directives of The Aerospace Corporation (TAC) and guidance from the Centers for Disease Control and Prevention (CDC) to shelter in place as a strategy to combat this health emergency.  The BCS is effective Monday, March 16, 2020, and will remain in place until further notice.

The AFCU will be open for business as normal during the BCS, but we encourage you to take advantage of our remote delivery channels, such as AeroAccess, our home banking platform, to perform routine transactions, view account information, perform bill payments, and/or establish sub accounts; our AeroAccess mobile app, expands the web-based remote channel and provides the ability to make deposits and/or send money to a family member or friend; and of course, the AFCU website (aerofcu.org) is available for general information, contacting us, or to inquire about a loan.

These remote delivery channels for financial services, in conjunction with our extended ATM network, provide you with the control to manage your finances at your convenience during this health emergency.  As a reminder, if your situation evolves to a state where you require financial assistance to address a short-term gap in your financial resources, we’re here to help and can ease that burden with loan modifications and/or emergency loans.

We will provide you with updates as new information becomes available, but please feel free to call us at (800) 795-2325 or contact us by email at mbrsrvcs@aerofcu.org should you have any questions.  Also, please continue to stay informed about COVID-19 from the CDC at coronavirus.gov and implement all recommended measures to protect you and your family.

We are strongly committed to delivering financial services to the membership during this challenging time and together we will navigate this unforeseen health emergency to a successful conclusion. 

Sincerely,

Marvin L. Thomas
President/CEO
Aerospace Federal Credit Union

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The information provided by Aerospace Federal Credit Union is for informational purposes only and does not constitute personal financial, investment, or tax advice. For advice on your particular financial situation, you should consult with your personal financial, investment, and/or tax advisors. The opinions and statements of authors and commenters on this Blog are not the opinions or statements of the Credit Union or the Board of Directors, and the Credit Union takes no responsibility for their content.