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Over the years, our product offerings have evolved to meet the ever-changing needs of our members. In 2010, AFCU was one of the first credit unions to roll out a mobile app. Since that time, smartphone adoption has soared amongst all demographics of society; what was once a niche offering has become the platform of choice for many AFCU members. As our usage of these devices has become more sophisticated, our expectations of what can be done with them has expanded as well. As a result, we have been developing a new state-of-the-art home banking and mobile banking platform during the past year. We are excited to announce the new AeroAccess platforms for online and mobile banking!

Here is a summary of some of the new features you can expect:

  • MoneyDesktop – We realize that you likely have financial relationships with other financial institutions. What most of us are missing is the ability to manage those accounts from one central location with a service provider you can trust. The MoneyDesktop feature lets you manage those funds in one central place, create a budget, track your spending habits and even keep track your net worth!
      
  • Visa® Credit Card Integration – We have integrated our AFCU Visa credit card information into the AeroAccess internet and mobile banking services. Get your balance, see your account history, make a payment and check your Rewards points balance all without having to go to another site.
     
  • Mortgage Loan Integration – We have improved the AFCU mortgage loan experience by making your mortgage loan viewable via the AeroAccess internet banking service. No additional sign-on is needed to view your mortgage loan details, make payments, view statements, etc.
     
  • Improved Account Maintenance – You can now manage your address, phone number and email address while in the internet banking application. No more filling out paperwork when these things change; just log in and change them as needed!
     
  • Enhanced Online Security – Choose to strengthen your internet banking login with a supplemental, one-time security code that can either be sent via email or text message to your smartphone. This authentication method helps to protect the integrity of your account.
     
  • Online Check Withdrawals – Back by popular demand: You can now request a check withdrawal from your savings or checking account directly from within AeroAccess. The checks will be made payable to you and are mailed to the address on file no later than one business day following the request.
     
  • Mobile Deposit History – Not sure if you have already deposited that check via the mobile app? The new app will now show your deposit history, complete with an image of the check, so you’ll know for sure if the item has already been deposited.
       
  • Enhanced Mobile App Features – More members are using their smartphone as their primary banking device and we've ensured that the most commonly used features of our internet banking site are also available on our mobile app. New mobile features include: Transfers to all of your share/loan/cross-accounts, ability to view check images, view your mobile deposit, ability to view your eStatements, and track all of your financial relationships with MoneyDesktop.
  • Live Chat – Have a question? When a visit to the branch won't do and a call is just not right, contact the AFCU team anytime during regular business hours via our secure, remote chat feature.
  • Person-to-Person Payments – Owe somebody money for lunch? Use the “Send Money” feature of the mobile app to send money to anyone; all you need is their email address or cell phone number! Funds are transferred instantly over the ATM network – With AFCU's P2P solution, there's no more waiting to get paid!
     
  • Debit Card Offers – Get outstanding deals by utilizing your AFCU Debit Card. Offers can be accepted via our mobile app and the rebates are automatically deposited to your checking account!

And, coming soon after our initial launch:

  • Debit Card Control – Enhanced debit card security control feature that will allow you to turn on/off your debit card in near real-time! Protect yourself against unauthorized use by turning off your AFCU debit card when it is not in use, lost or stolen.

Re-registering for the New AeroAccess Website:

Effective July 25, 2016, you will need to sign up for internet/mobile banking services by visiting our homepage and clicking on the "New User" link in the AeroAccess Home Banking box. You will need to provide the following information during the process:

  • Account:  This is your six-digit account number, starting with a ‘1’. 
  • Random CAPTCHA Code:  Type the characters you see displayed in the box on the screen.
  • Call24 PIN:  This is your Call24 PIN number.  If you have never used your Call24 PIN, it is set to the last four numbers of your Social Security Number, by default. 

It is important you have your six-digit account number to complete this process. If you don't know your account number, you can find it on your monthly print statement or eStatement, or you can contact our Member Service Representatives at (800) 795-2325 before July 25, 2016. The remaining steps of the process will ask you to provide information about your account to verify your identity. You will be asked to establish a new User ID and password as part of this process.

Existing AFCU Bill Payment Users:

Any payments scheduled to process on or before July 25, 2016 will process through the existing bill payment service; any payments scheduled to process on or after July 26, 2016 will process through the new service.

Upon your initial login to the new system, after clicking on the Bill Pay menu option you will be asked to establish a challenge/response question and answer specific to your bill payment account. The system will use the challenge/response feature when you make administrative changes to your bill payment options. This added security measure for bill payment users will further enhance the security provided around the bill payment function of the new site.

Please verify that your bill payment payees and scheduled payments are active on your account. Be advised that inactive payees will not be converted to the new system.
 
Existing AFCU Mobile App Users:

The existing mobile app will continue to function until July 25, 2016, at which time you should remove it from your mobile device. On July 25, 2016, you will need to visit the Google Play or Apple App Store to download the new AeroAccess app. Simply search for “AeroAccess” in the store to locate the new AeroAccess app. You can complete the re-registration process directly from the mobile app, by choosing either the “Need a Login?” (Apple/iOS) or “New User Login” (Android) line on the AeroAccess initial screen. Note that if the re-registration process has already been completed on the AeroAccess internet banking site, it does NOT need to be repeated on the AeroAccess mobile app.

We know you will be pleased with the new features within AeroAccess. We are committed to continuing our efforts to ensure that the AeroAccess internet and mobile banking platforms will meet the needs of the AFCU membership for years to come. Please check our website for the most updated information regarding the new AeroAccess launch. In the meantime, you can contact our Member Service Representatives at (800) 795-2325 with any questions.